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FAQ - Business

Who is CGS?

CGS is a manufacturer of Carbide Cutting Tools: End Mills, Drills, Routers, Chamfer Mills and Specials. All of our products are engineered and manufactured in the  Northeast Ohio, USA.

Where is CGS located?

1155 Industrial pkwy

Medina, OH 44256

Can I get technical help?

Absolutely! Our cutting tool experts are available to answer any of your questions.

How can I contact you?

Monday-Friday 8:00am-5:00pm Eastern Standard Time.

Phone: (330) 273-5040

FAX: (330) 273-5340

Email: sales@cgstool.com

Can I get technical help?

Absolutely! Our cutting tool experts are available to answer any of your questions.

How Can I Track My Order?

You must first Sign-in to your account. If you do not have a Sign-in, you must create one under the “Register” tab. 
• Click on "My Account" 
• Click on “View Your Order Status” 

How can I become a distributor?

Contact sales@cgstool.com and one ofour sales representatives will assist you with the application process.

How do Back-Orders work?

If the merchandise ordered is not in stock, it will be placed on back-order. As, soon as we get it back in stock, we will Ship out immediately. Our standard lead time on backorders is usually a few days but can range up to 2 weeks for certain coatings.

Damaged, Lost or Short Shipments?

You must notify your local carrier's office no later than five (5) days after receipt of the merchandise. Please advise us of the incident, so that we can reship your merchandise and place a claim. Keep all goods and containers for inspection until advised to dispose.

What is CGS's Return policy?

See terms and conditions: www.cgstool.com/terms-and-conditions/