CGS TOOL GENERAL POLICIES
The contents of CGS Tool: Division of Commercial Grinding Service, Inc.'s website are protected by the copyright laws of the United States. The information contained in this site is the property of CGS Tool and is to be used only for purposes relating to the company's business. The CGS Tool name and logo are registered trademarks of CGS Tool: Division of Commercial Grinding Services, Inc.
The information on CGS Tool's website is provided as is without warranty of any kind, expressed or implied. All information online is subject to change without notice.
Pricing is not included on this Website nor in the Catalog. However, Price Books are available to Distributors. End-Users with Local Distributors may contact them for the most current Price Book from CGS. If an End-User does not have a Distributor, contact the CGS Sales Department for a referral to a Local Distributor, or, in the event a Distributor is not available in the area, CGS will send a Price Book directly. Distributors may contact CGS directly for the most current Price Books.
CGS reserves the right to increase pricing without notification based upon current Industry standards and the rising cost of raw material.
Returned Goods Policy
CGS requires a Returned Goods Authorization (RGA) duly authorized by a CGS Representative to its Customer regarding tools that are rejected or received and/or ordered in error. All tools are subject to inspection upon receipt and must be accompanied by the written RGA. Returns on stock items must be made within 30 days from the Date-of-Purchase. CGS reserves the right to refuse any items purchased beyond 30 Days from the original Invoice date.
This involves CGS Standard Tooling only. All returns are subject to a 15% Restocking Charge. All Tools must be received undamaged and in their original packaging.
Special Tooling is Non-Returnable. This includes any and all Standard Tooling which has been modified or altered from its original specifications (i.e., Special Non-Stock Coatings, Flats, Corner Radii).
Discontinued items will not be considered for return and/or items in such quantities that they may cause CGS and inventory problem.
CGS is not responsible for goods returned and/or received at our facility without a proper RGA.
Shipping & Payment Terms
CGS' preferred method of shipment is UPS, F.O.B. Medina Ohio, either Prepaid or Freight Collect. Shipping by another Carrier will require Customer's Account number and will be sent Freight Collect by the specified Courier upon approval by CGS.
CGS' payment policy includes C.O.D., VISA and Mastercard or with Credit Approval, a Net 30-day Basis payable by check. All payments for International Orders must be paid in U.S. Dollars and drawn on a U.S.-based Bank or by a Certified International Money Order.
Balances which remain unpaid beyond 60 days are subject to a 1-1/2% Service Charge per month and will continue to accrue until said balance(s) is (are) paid in full. Any Account which carries a balance that is overdue by 60-days or more is subject to a Credit Hold and current active orders will not ship until such overdue balance is paid in full, including the above-stated Service Charge.
Special Tooling Policy
New Customers without an established account may be subject to a 50% Deposit toward the payment of all Special Tooling ordered in large quantities and/or dollar value at the time the order is placed.
When placing a Purchase Order for quoted specials, a copy of the Quote and/or print must accompany the P.O. If a particular Tolerance is required it must be specified on the Purchase Order, otherwise all Tolerances will be manufactured in accordance with Industry Standards.
Special Tooling cannot be returned. Therefore, no credits and/or refunds will be issued. Cacellation of Special Tooling is not permitted and Customers still assume the responsibility for payment of tools.
Any Claims concerning shortages, lost or damaged tools must be made within (10) ten days of the Invoice date.